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Personal Achievement and Development Programme
We operate a performance and appraisal scheme known as the Personal Achievement and Development Programme (PADP). This is a corporate-wide programme, linked to our Investors in People accreditation process. We support our staff wherever possible to gain the necessary skills, improve confidence in their abilities and help them do their job more effectively. This could be through on-the-job training or attending job-specific training courses.
Management Development Programme
Interserve has formalised a succession-planning programme based upon a competency structure. Integral to succession planning is the Management Development Programme, which has been developed to provide managers with an appropriate skill base to meet changing business needs.
Competency Passports
These give our clients confidence that our staff have been correctly inducted and trained, and are appropriately skilled. We use a Competency Passport Scheme to assess these criteria. A matrix on the reverse side of their ID card identifies their area of competency and is signed off by their line management. | 
